At CaseBay, we strive to ensure our customers are satisfied with their purchases. If, for any reason, you are not completely satisfied with your purchase, you may return the product within 7 days of the delivery date for a full refund or exchange, subject to the terms and conditions outlined below. 1. Eligibility for Returns Time Frame: Items must be returned within 7 days from the date of delivery. Condition: Items must be unused, undamaged, and in their original packaging with all tags, labels, and accessories included. Proof of Purchase: A valid proof of purchase (order confirmation, invoice, etc.) must be provided. 2. Non-Returnable Items The following items are not eligible for return: Products that have been used, altered, or damaged by the customer. Items without original tags, packaging, or accessories. Products purchased during special promotions or sales events, unless otherwise specified. Customized or personalized items. 3. Return Process To initiate a return, please follow these steps: Contact Us: Email our Customer Support team at [isupport@casebay.in] within 7 days of receiving your order. Provide your order number and reason for return. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and detailed return instructions. Packaging: Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly write the Return Authorization Number (RAN) on the outside of the package. Shipping: Ship the item(s) to the address provided by our Customer Support team. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). 4. Refunds and Exchanges Inspection: Upon receipt of the returned item(s), our team will inspect the products to ensure they meet the return eligibility criteria. Refunds: If the return is approved, a refund will be issued to your original method of payment within 7-10 business days. Please note that shipping charges are non-refundable unless the return is due to our error. Exchanges: If you requested an exchange and the item is available, we will process the exchange and ship the new item to you. If the requested item is out of stock, a refund will be issued instead. 5. Damaged or Defective Items If you receive a damaged or defective item, please contact our Customer Support team within 48 hours of delivery. We will arrange for a replacement or a refund. 6. Contact Information For any questions or assistance with returns, please contact us at: Email: isupport@casebay.in Note: CaseBay reserves the right to modify or update this return policy at any time without prior notice. Please review our policy periodically for any changes.

CaseBay ("we," "our," "us") is committed to protecting the privacy of our customers ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, [www.casebay.in], and use our services. By using our services, you consent to the practices described in this Privacy Policy. 1. Information We Collect 1.1 Personal Information: We may collect personal information that you provide directly to us, such as: Name Email address Phone number Shipping address Billing address Payment information (e.g., credit/debit card details) Order details and purchase history 1.2 Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and usage, including: IP address Browser type and version Operating system Referring website Pages you visit on our site Date and time of your visit Interaction with website features 1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings. 2. How We Use Your Information We may use the information we collect for various purposes, including: To process and fulfill your orders To communicate with you about your orders, inquiries, and customer service requests To improve our website, products, and services To send you promotional materials and updates (you can opt-out at any time) To analyze usage patterns and trends To protect the security and integrity of our website and business 3. How We Share Your Information We do not sell or rent your personal information to third parties. We may share your information with: Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing. Business Transfers: If CaseBay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. 4. Your Rights and Choices 4.1 Access and Update Information: You have the right to access and update your personal information. You can do this by logging into your account on our website or contacting our customer support team. 4.2 Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or contacting us directly. Please note that you may still receive non-promotional communications related to your orders and account. 4.3 Cookie Management: You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. 5. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. 6. Children's Privacy Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will delete such information from our records. 7. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date. 8. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: isupport@casebay.in By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Welcome to CaseBay! By accessing or using our website, [www.casebay.in], and our services, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use our website or services. 1. Use of the Website 1.1 Eligibility: You must be at least 18 years old to use our website and services. By using our website, you represent and warrant that you are 18 or older and capable of forming a binding contract. 1.2 Account Registration: To access certain features of our website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for safeguarding your account credentials and for all activities that occur under your account. 1.3 Prohibited Activities: You agree not to use our website for any unlawful purpose or in any way that could harm CaseBay or any third party. Prohibited activities include, but are not limited to: Engaging in fraudulent or deceptive practices. Interfering with the operation of the website. Posting or transmitting any harmful or malicious content. Violating any applicable laws or regulations. 2. Orders and Payments 2.1 Order Acceptance: All orders placed through our website are subject to acceptance by CaseBay. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraud. 2.2 Pricing and Payment: All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. You agree to pay the total amount for your order, including any applicable shipping charges, at the time of purchase. We accept various payment methods as indicated on our website. 2.3 Shipping and Delivery: We will make reasonable efforts to ship your order within the estimated delivery time. However, we are not responsible for any delays or issues caused by third-party carriers. Title and risk of loss for all products pass to you upon delivery. 3. Returns and Refunds 3.1 Return Policy: Please refer to our [Return Policy] for information on returns and refunds. Our return policy outlines the conditions and process for returning products purchased from CaseBay. 4. Intellectual Property 4.1 Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of CaseBay or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works of any content without our prior written permission. 4.2 Trademarks: CaseBay, the CaseBay logo, and any other CaseBay trademarks, service marks, or trade names displayed on our website are the property of CaseBay. You may not use any CaseBay trademarks without our prior written consent. 5. Limitation of Liability 5.1 Disclaimer of Warranties: Our website and services are provided on an "as-is" and "as-available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our website or the information, content, products, or services included on our website. 5.2 Limitation of Liability: To the fullest extent permitted by law, CaseBay shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services, including but not limited to damages for loss of profits, data, or other intangibles. 6. Governing Law These Terms and your use of our website and services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India. 7. Changes to These Terms We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after the posting of any changes constitutes your acceptance of such changes. 8. Contact Us If you have any questions or concerns about these Terms, please contact us at: Email: support@casebay.in By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

At CaseBay, we aim to provide a seamless and efficient shopping experience. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website, [www.casebay.in]. By placing an order with us, you agree to the terms of this Shipping Policy. 1. Shipping Locations 1.1 Domestic Shipping: We ship to all locations within India. Please ensure that your shipping address is accurate and complete to avoid delays. 1.2 International Shipping: Currently, we do not offer international shipping. We only ship within India. 2. Shipping Charges 2.1 Standard Shipping: Shipping Charges: Shipping charges vary based on the weight, size, and destination of the package. The exact shipping charges will be calculated and displayed at checkout. Free Shipping: We offer free standard shipping on orders above ₹999. 2.2 Expedited Shipping: Shipping Charges: Expedited shipping is available at an additional cost. The charges for expedited shipping will be calculated and displayed at checkout. Delivery Time: Expedited shipping typically reduces the delivery time. The estimated delivery time will be provided at checkout. 3. Order Processing 3.1 Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped. 3.2 Delays: While we strive to process and ship orders promptly, there may be delays due to high order volumes, postal service disruptions, or other unforeseen circumstances. We appreciate your patience and understanding. 4. Delivery Times 4.1 Estimated Delivery Times: Standard Shipping: 5-7 business days Expedited Shipping: 2-4 business days Note: Delivery times are estimates and may vary depending on your location and any unforeseen delays by the courier service. 5. Order Tracking 5.1 Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing the tracking number and a link to track your order. 5.2 Tracking Status: You can also track the status of your order by logging into your CaseBay account and visiting the "My Orders" section. 6. Address Changes and Cancellations 6.1 Address Changes: If you need to change the shipping address after placing an order, please contact our Customer Support team immediately. We will do our best to accommodate your request, but address changes may not be possible once the order has been processed. 6.2 Order Cancellations: Orders can be canceled within 24 hours of placing the order. Please contact our Customer Support team to request a cancellation. Once the order has been shipped, it cannot be canceled. 7. Damaged or Lost Packages 7.1 Damaged Packages: If your package arrives damaged, please contact our Customer Support team within 48 hours of delivery. Provide detailed information and photos of the damaged package and items. We will work with you to resolve the issue. 7.2 Lost Packages: If your package is lost in transit, please contact our Customer Support team. We will initiate an investigation with the courier service and keep you informed of the progress. If the package cannot be located, we will arrange for a replacement or a refund. 8. Contact Us For any questions or concerns regarding shipping, please contact us at: Email: isupport@casebay.in Note: CaseBay reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.